Refund policy

🔁 RETURN & REFUND POLICY (готово)

Returns
Due to the nature of our products and international shipping, we do not require customers to return items to receive a refund.


Refunds

You may be eligible for a refund or replacement in the following cases:

  • Your item did not arrive within 30 days
  • Your item arrived damaged or defective
  • You received the wrong item

How to Request a Refund

Please contact our support team within 7 days of receiving your order and provide:

  • Order number
  • Description of the issue
  • Photo or video proof (if applicable)

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind
  • Incorrect address provided by the customer

Processing Time

Refunds are processed within 5–10 business days after approval.