Refund policy
🔁 RETURN & REFUND POLICY (готово)
Returns
Due to the nature of our products and international shipping, we do not require customers to return items to receive a refund.
Refunds
You may be eligible for a refund or replacement in the following cases:
- Your item did not arrive within 30 days
- Your item arrived damaged or defective
- You received the wrong item
How to Request a Refund
Please contact our support team within 7 days of receiving your order and provide:
- Order number
- Description of the issue
- Photo or video proof (if applicable)
Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect address provided by the customer
Processing Time
Refunds are processed within 5–10 business days after approval.